A young girl in a classroom with glasses hanging from her nose, smiling.

Family Support Services

What We’re About

CHFS Family Support Services provides home-based supportive and rehabilitative counseling, as well as case management, to families in Brooklyn and Queens. Our team of dedicated bilingual-bicultural caseworkers deliver these services. Our mission is to support and empower families in ways that enhance child safety and well-being, strengthen family bonds, and foster self-reliance.

Locations

  • Brooklyn Family Support Services BK2
    519 Rockaway Avenue, 3rd Floor
    Brooklyn, NY 11212
    Serving Communities of: East New York, Crown Heights, and Prospect Lefferts Gardens

    Site Director: Melissa Forde
    Phone: (718)-497-6090 ext. 8224
    Email: mforde@hispanicfamilyservicesny.org


    Brooklyn Family Support Services BK5
    315 Wyckoff Ave, 2nd Floor
    Brooklyn, NY 11237
    Serving Communities of: Bushwick and Brownsville

    Site Director: Judy Ruiz
    Phone: (718)-497-6090 ext. 615
    Email: jruiz@hispanicfamilyservicesny.org

    Brooklyn School-based Early Support Services
    315 Wyckoff Ave, 2nd Floor
    Brooklyn, NY 11237
    Serving Brooklyn School District 32

    Site Director: Tiffany Rosario
    Phone: (718)-497-6090 ext. 669
    Email: trosario@hispanicfamilyseupportservicesny.org

  • Queens Family Support Services Q2
    82-11 37th Avenue, 7th Floor
    Jackson Heights, NY 11372
    Serving Communities of: LIC, Jackson Heights, Elmhurst/Corona, and Ridgewood

    Site Director: Marioli Sterling
    Phone: 718-497-6090 ext. 8104
    Email: msterling@hispanicfamilyservicesny.org

    Queens School-based Early Support Services
    82-11 37th Avenue, 7th Floor
    Jackson Heights, NY 11372
    Serving Queens School District 30

    Site Director: Megan Nemeth
    Phone: 718-497-6090 ext. 8109 
    Email: mnemeth@hispanicfamilyseupportservicesny.org

A young woman holding a toddler, both dressed warmly in jackets and hats, indoors.

What We Do

It is the mission of our family support program to serve, support and strengthen families in ways that will promote child safety and well-being, strong families, and foster self-reliance.

CHFS recognizes that in times of family crisis, a family may find itself vulnerable, and their usual ways of coping and problem solving may not work. Through our case planners, we offer families a series of individualized family-centered services to help them discover and strengthen their problem-solving skills and reduce the risk of family disruption. We do this by drawing from families’ diverse and rich cultural heritage, strengths, family and community supports, and linkages with community resources.

Who We Help

Our free services are available to families with children ranging from birth to 21 years old, pregnant individuals, as well as those at risk of having their children placed in foster care.

Referral Process

Parents interested in accessing our services are encouraged to reach out to us directly or visit any of our locations to begin the application process. Additionally, community providers seeking to refer families can also contact us. To refer please email the following email addresses:

Brooklyn Services:
BK-2 Family Support Services Referrals
(East New York, Crown Heights, and Prospect Lefferts Gardens)
BK2FSReferral@hispanicfamilyservicesny.org

BK-5 Family Support Services Referrals
(Bushwick, Brownsville)
BK5FSReferral @hispanicfamilyservicesny.org

Queens Services:
Queens-2 Family Support Services Referrals
(LIC, Jackson Heights, Elmhurst/Corona, and Ridgewood)
QUFSReferral@hispanicfamilyservicesny.org

General Contact

Franc Villalobos
Associate Executive Director of Preventive Services

Email: fvillalobos@hispanicfamilyservicesny.org
Phone: 718-497-6090